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Curious how everyone else's experience has been with their local service department. I have a tale of woe below.
I received my Maverick last month and I've been pretty thrilled with it so far. No major problems with it. Runs nice and shifts really smooth. Really impressed with the utility overall.
I did have two minor things. One was the tailgate cables aren't quite even. It seems like 90% of the weight sits on the passenger side tailgate cable and very little weight is supported by the driver side.
The other was my intelligent access stopped working at one point and I'm not sure it's locking the vehicle correctly.
I wanted to have these things looked at by a dealer and it's been a pretty disappointing experience.
I called 3 dealers within 15 miles and tried to set up a service appointment in the beginning of April. One told me there first appointment was mid June (2 1/2 months away). One dealer told me the 2nd week of may (over a month). A 3rd dealer told me a week and a half, which seemed fairly reasonable. I selected this dealer.
When I arrive I speak to the 'service advisor' (IE teenage girl who has probably never performed an oil change) about my concerns and she dismisses the tailgate entirely. I had to persist that I had paid a lot of money for the truck and I'd really like the warranty tech to look at it and preferably make a diagnosis to replace one or both cables.
"Are you sure you want your vehicle here 3-4 days so we can look at that?" she says.
I replied, "I thought I had an appointment?"
She responded, "Your appointment was to meet with me, your service advisor, the work doesn't get done until we have time to do it. Right now it's taking 3-4+ days"
I was appalled. I had to wait a week and a half to have some know-nothing kid tell me they were going to take 4 days to find 10 minutes to look at my vehicle and 10 minutes to write up some paperwork?
I asked about a loaner. The dumb girl tried to tell me "We're a small dealership that doesn't provide loaners".
I took her at face value but on further consideration I call BS. Autonation has over 300 dealerships nationwide. I'd not call that a small operation... I digress.
At this point I'm in clown world and I tell them outright there is no way I'm going to give them 4 days to find 15 minutes to look at my vehicle - with no promise to actually complete any work beyond diagnostics. I let them know they can tell me what day they're going to look at it and they're welcome to have it all day to do so but that keeping my vehicle in their possession for days at a time was out of the question.
Long story short... the lady and I didn't reach an agreement. I have an appointment in a couple weeks with a different dealer... my understanding is my appointment is once again not with a mechanic but with a 'service advisor'...
Pure BS. I've never heard such malarkey in my life.
Anyways, I'm glad I don't have 'real' problems with my truck or I'd be losing my marbles right now.
FYI this is out in Colorado. Anyone else experiencing (IMO) excessive delays and piss poor service from their dealer network?
I received my Maverick last month and I've been pretty thrilled with it so far. No major problems with it. Runs nice and shifts really smooth. Really impressed with the utility overall.
I did have two minor things. One was the tailgate cables aren't quite even. It seems like 90% of the weight sits on the passenger side tailgate cable and very little weight is supported by the driver side.
The other was my intelligent access stopped working at one point and I'm not sure it's locking the vehicle correctly.
I wanted to have these things looked at by a dealer and it's been a pretty disappointing experience.
I called 3 dealers within 15 miles and tried to set up a service appointment in the beginning of April. One told me there first appointment was mid June (2 1/2 months away). One dealer told me the 2nd week of may (over a month). A 3rd dealer told me a week and a half, which seemed fairly reasonable. I selected this dealer.
When I arrive I speak to the 'service advisor' (IE teenage girl who has probably never performed an oil change) about my concerns and she dismisses the tailgate entirely. I had to persist that I had paid a lot of money for the truck and I'd really like the warranty tech to look at it and preferably make a diagnosis to replace one or both cables.
"Are you sure you want your vehicle here 3-4 days so we can look at that?" she says.
I replied, "I thought I had an appointment?"
She responded, "Your appointment was to meet with me, your service advisor, the work doesn't get done until we have time to do it. Right now it's taking 3-4+ days"
I was appalled. I had to wait a week and a half to have some know-nothing kid tell me they were going to take 4 days to find 10 minutes to look at my vehicle and 10 minutes to write up some paperwork?
I asked about a loaner. The dumb girl tried to tell me "We're a small dealership that doesn't provide loaners".
I took her at face value but on further consideration I call BS. Autonation has over 300 dealerships nationwide. I'd not call that a small operation... I digress.
At this point I'm in clown world and I tell them outright there is no way I'm going to give them 4 days to find 15 minutes to look at my vehicle - with no promise to actually complete any work beyond diagnostics. I let them know they can tell me what day they're going to look at it and they're welcome to have it all day to do so but that keeping my vehicle in their possession for days at a time was out of the question.
Long story short... the lady and I didn't reach an agreement. I have an appointment in a couple weeks with a different dealer... my understanding is my appointment is once again not with a mechanic but with a 'service advisor'...
Pure BS. I've never heard such malarkey in my life.
Anyways, I'm glad I don't have 'real' problems with my truck or I'd be losing my marbles right now.
FYI this is out in Colorado. Anyone else experiencing (IMO) excessive delays and piss poor service from their dealer network?
