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1990 Chevy S-10
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Discussion Starter · #1 ·
I have been buying new cars for over fifty years and have never ordered one from the factory. I usually shop multiple dealers and bargain for the best price and service. I was surprised that my initial order through the Ford "build your own" on June 19th was sent to the closest dealer and then I had to sit down at the shop to make the "real" order and pay $500 for the privilege. Unfortunately, the young salesman failed to include my email on the order and the dealership has reportedly been unable to attach my email to my order. Therefor, I have no communication at all from the factory. After sending copies of the notices received by folks on this forum, the dealer finally sent a copy of the DORA which shows June 22nd as the received date. Since then the salesman has failed to answer texts and/or emails. He always has a lame excuse when I finally get in touch with him. The sales manager has been equally unhelpful.
The bottom line is that I have become discouraged. The dealer and salesperson obviously know that I don't want to start this process all over again with another shop. I honestly think that they are hoping I will cancel the order so they will have my car (hybrid, lariat luxury, Area 51) for stock that they can mark up. I recently sent messages with questions about having splash guards and a bed cover installed at their shop... no reply again. I would think that they would want to make some more profit from these accessories.
I don't like feeling powerless. It seems like they think they are doing me a favor by letting me give them $30,000 for this untested vehicle. I am not going to get down on my knees and beg them for information. I am seriously considering spending a few thousand to replace the shocks, rotors and bench seat on my otherwise great 1990 Chevy S-10 to make it a more comfortable ride, and just walking away from the Maverick. Maybe it's because I am an old guy, but I don't like rewarding people with a sales commission when they have done almost nothing to earn it. They hold all the cards and the deck seems to be stacked. I don't need this truck and I certainly don't need the aggravation. I thought ordering a vehicle would be less hassle than all the running around and bargaining. I was obviously wrong.
So, I am wondering if anyone else feels this way. Anyone else out there who is about ready to bail? Every time I have to interact with the salesman or the dealership the Maverick loses a bit more of it's shine.
 

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2022 Ford Maverick XLT
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69 Posts
I suggest using their change of command and politely discussing your concerns with their superiors. Request a new “contact person” and communicate with that person via email. It is faster and provides a written record with a time stamp of the conversation.

My experience has been the exact opposite with Chapman Auto Group. Emails are answered quickly, and the process is transparent.

Hang in there because your build is coming soon, and after you have your Maverick, you will not need to deal with them again.
 

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I switch dealers.... My Lariat is with the first one(6/17 confirmed) and the XL AWD is with the new one(7/27 confirmed and Scheduled for 10/25)....and it's scheduled now...
Both dealers have their problems.... My first is like yours... the second one responds faster( a day or two) but is an ass.
If I end up with both trucks...I'll sell one myself before I'll let either of them jack the price up from MSRP
 
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I have been buying new cars for over fifty years and have never ordered one from the factory. I usually shop multiple dealers and bargain for the best price and service. I was surprised that my initial order through the Ford "build your own" on June 19th was sent to the closest dealer and then I had to sit down at the shop to make the "real" order and pay $500 for the privilege. Unfortunately, the young salesman failed to include my email on the order and the dealership has reportedly been unable to attach my email to my order. Therefor, I have no communication at all from the factory. After sending copies of the notices received by folks on this forum, the dealer finally sent a copy of the DORA which shows June 22nd as the received date. Since then the salesman has failed to answer texts and/or emails. He always has a lame excuse when I finally get in touch with him. The sales manager has been equally unhelpful.
The bottom line is that I have become discouraged. The dealer and salesperson obviously know that I don't want to start this process all over again with another shop. I honestly think that they are hoping I will cancel the order so they will have my car (hybrid, lariat luxury, Area 51) for stock that they can mark up. I recently sent messages with questions about having splash guards and a bed cover installed at their shop... no reply again. I would think that they would want to make some more profit from these accessories.
I don't like feeling powerless. It seems like they think they are doing me a favor by letting me give them $30,000 for this untested vehicle. I am not going to get down on my knees and beg them for information. I am seriously considering spending a few thousand to replace the shocks, rotors and bench seat on my otherwise great 1990 Chevy S-10 to make it a more comfortable ride, and just walking away from the Maverick. Maybe it's because I am an old guy, but I don't like rewarding people with a sales commission when they have done almost nothing to earn it. They hold all the cards and the deck seems to be stacked. I don't need this truck and I certainly don't need the aggravation. I thought ordering a vehicle would be less hassle than all the running around and bargaining. I was obviously wrong.
So, I am wondering if anyone else feels this way. Anyone else out there who is about ready to bail? Every time I have to interact with the salesman or the dealership the Maverick loses a bit more of it's shine.
I switch dealers.... My Lariat is with the first one(6/17 confirmed) and the XL AWD is with the new one(7/27 confirmed and Scheduled for 10/25)....and it's scheduled now...
Both dealers have their problems.... My first is like yours... the second one responds faster( a day or two) but is an ass.
If I end up with both trucks...I'll sell one myself before I'll let either of them jack the price up from MSRP
my truck order I’d Aug 2021, I added a log on it in Nov and out $22,000 down in it. FMC won’t answer any questions. Pepper Red Lariat gully loaded AWD 2.0
 

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I have been buying new cars for over fifty years and have never ordered one from the factory. I usually shop multiple dealers and bargain for the best price and service. I was surprised that my initial order through the Ford "build your own" on June 19th was sent to the closest dealer and then I had to sit down at the shop to make the "real" order and pay $500 for the privilege. Unfortunately, the young salesman failed to include my email on the order and the dealership has reportedly been unable to attach my email to my order. Therefor, I have no communication at all from the factory. After sending copies of the notices received by folks on this forum, the dealer finally sent a copy of the DORA which shows June 22nd as the received date. Since then the salesman has failed to answer texts and/or emails. He always has a lame excuse when I finally get in touch with him. The sales manager has been equally unhelpful.
The bottom line is that I have become discouraged. The dealer and salesperson obviously know that I don't want to start this process all over again with another shop. I honestly think that they are hoping I will cancel the order so they will have my car (hybrid, lariat luxury, Area 51) for stock that they can mark up. I recently sent messages with questions about having splash guards and a bed cover installed at their shop... no reply again. I would think that they would want to make some more profit from these accessories.
I don't like feeling powerless. It seems like they think they are doing me a favor by letting me give them $30,000 for this untested vehicle. I am not going to get down on my knees and beg them for information. I am seriously considering spending a few thousand to replace the shocks, rotors and bench seat on my otherwise great 1990 Chevy S-10 to make it a more comfortable ride, and just walking away from the Maverick. Maybe it's because I am an old guy, but I don't like rewarding people with a sales commission when they have done almost nothing to earn it. They hold all the cards and the deck seems to be stacked. I don't need this truck and I certainly don't need the aggravation. I thought ordering a vehicle would be less hassle than all the running around and bargaining. I was obviously wrong.
So, I am wondering if anyone else feels this way. Anyone else out there who is about ready to bail? Every time I have to interact with the salesman or the dealership the Maverick loses a bit more of it's shine.
I totally agree with your comments - buying vehicles this "new" way sucks. I too hated the "on the lot" way of purchasing a vehicle, BUT, I would take that process any day over the online ordering. This is also my first and LAST ordering a vehicle. I went with Chapman and they have been great, upfront, honest, quick to answer emails/text and I would recommend them any day over my local dealers - but it's the online ordering process and the waiting that gives me depression - I have been waiting 223 days to date and still nothing to show for my patience. This is ridiculous and uncalled for - yes there is a chip shortage and yes there is a trucking issue, BUT, that don't excuse Ford and Dealers from the Customer Service part of the sale - Ford is a Billion Dollar Business for goodness sake. If I needed this truck for my daily transportation, then I would be screwed - I, My Wife and GOD made our daughter faster than Ford can deliver one vehicle to one customer - If I remember correctly - Henry Ford invented the vehicle assembly line to deliver cars to customers faster - Well Henry Ford is turning over in his grave, because I ordered a truck 223 days ago and still nothing and I doubt very seriously if I see "The Truck" in 2022. JMO and My Rant!
 

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I totally agree with your comments - buying vehicles this "new" way sucks. I too hated the "on the lot" way of purchasing a vehicle, BUT, I would take that process any day over the online ordering. This is also my first and LAST ordering a vehicle. I went with Chapman and they have been great, upfront, honest, quick to answer emails/text and I would recommend them any day over my local dealers - but it's the online ordering process and the waiting that gives me depression - I have been waiting 223 days to date and still nothing to show for my patience. This is ridiculous and uncalled for - yes there is a chip shortage and yes there is a trucking issue, BUT, that don't excuse Ford and Dealers from the Customer Service part of the sale - Ford is a Billion Dollar Business for goodness sake. If I needed this truck for my daily transportation, then I would be screwed - I, My Wife and GOD made our daughter faster than Ford can deliver one vehicle to one customer - If I remember correctly - Henry Ford invented the vehicle assembly line to deliver cars to customers faster - Well Henry Ford is turning over in his grave, because I ordered a truck 223 days ago and still nothing and I doubt very seriously if I see "The Truck" in 2022. JMO and My Rant!
I'm kind of the opposite. I recognize that this may be the early stages of a new way to buy vehicles, and it's kind of cool to be in it at the beginning. The idea that, once supply issues are resolved by car manufacturers, and processes are figured out, I will be able to shop online and build exactly what I want is pretty awesome.

While I never expected to wait 7 months for this truck, we're getting the economic hybrid truck we want because that's what we ordered. I have no regrets.
 

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I totally agree with your comments - buying vehicles this "new" way sucks. I too hated the "on the lot" way of purchasing a vehicle, BUT, I would take that process any day over the online ordering. This is also my first and LAST ordering a vehicle. I went with Chapman and they have been great, upfront, honest, quick to answer emails/text and I would recommend them any day over my local dealers - but it's the online ordering process and the waiting that gives me depression - I have been waiting 223 days to date and still nothing to show for my patience. This is ridiculous and uncalled for - yes there is a chip shortage and yes there is a trucking issue, BUT, that don't excuse Ford and Dealers from the Customer Service part of the sale - Ford is a Billion Dollar Business for goodness sake. If I needed this truck for my daily transportation, then I would be screwed - I, My Wife and GOD made our daughter faster than Ford can deliver one vehicle to one customer - If I remember correctly - Henry Ford invented the vehicle assembly line to deliver cars to customers faster - Well Henry Ford is turning over in his grave, because I ordered a truck 223 days ago and still nothing and I doubt very seriously if I see "The Truck" in 2022. JMO and My Rant!
I wanted this bright pepper red, fully loaded with heated steering wheel and seats, all the bells and whistles. Cold bothers me a lot. My C359 order number was started in August, and “NOTHING “. Very disappointed. Toyota has 10 If more truck plants? Ford has one for Bronco and Maverick? No I’ll never see this truck. Hood my State Trooper grandson liked the turbo engine! 🥸👍
 

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22 maverick
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I totally agree with your comments - buying vehicles this "new" way sucks. I too hated the "on the lot" way of purchasing a vehicle, BUT, I would take that process any day over the online ordering. This is also my first and LAST ordering a vehicle. I went with Chapman and they have been great, upfront, honest, quick to answer emails/text and I would recommend them any day over my local dealers - but it's the online ordering process and the waiting that gives me depression - I have been waiting 223 days to date and still nothing to show for my patience. This is ridiculous and uncalled for - yes there is a chip shortage and yes there is a trucking issue, BUT, that don't excuse Ford and Dealers from the Customer Service part of the sale - Ford is a Billion Dollar Business for goodness sake. If I needed this truck for my daily transportation, then I would be screwed - I, My Wife and GOD made our daughter faster than Ford can deliver one vehicle to one customer - If I remember correctly - Henry Ford invented the vehicle assembly line to deliver cars to customers faster - Well Henry Ford is turning over in his grave, because I ordered a truck 223 days ago and still nothing and I doubt very seriously if I see "The Truck" in 2022. JMO and My Rant!
Neighbor going on 300 days no build date 2.0 turbo
 
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