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17 Posts
My local dealer is closed on a Sunday. So, my wife and I drove to the next town over. With traffic, that was a 40 minute drive.
We walked into the dealer and said we were interested in possibly ordering a maverick. The sales guy asked if we knew what we wanted. I replied that I know exactly what I want.
XLT, Hybrid, Gunmetal Gray, Ford Co-Pilot. Nothing else. I said we were looking for 4% below invoice pricing because I heard others (on this forum) were getting that. He giggled, said "I don't think we can do that" and walked away.
He returned two minutes later with a printout showing the exact MSRP from the build tool, $24,315.
I was disappointed and asked if that was the best they could do and he said "yes."
Then, I asked about the ordering process and lead time. He said he would put my information into the system, place an order, and the truck would arrive in about 4 months. There was no deposit due. He said that I also wasn't obligated to buy the truck.
Then, the final quoted price included all taxes, plus a $799 processing fee. I asked if the fee was negotiable and he said no. While I was disappointed, I can tell you that I am feeling zero pressure to buy anything.
HERE'S MY QUESTION.... Why can't I just order the darn truck using an online portal? If they aren't going to negotiate anything, then why am I paying a processing fee? Why can't I just order the truck and have it delivered to my front door? The dealer provided absolutely no value add at all.
We walked into the dealer and said we were interested in possibly ordering a maverick. The sales guy asked if we knew what we wanted. I replied that I know exactly what I want.
XLT, Hybrid, Gunmetal Gray, Ford Co-Pilot. Nothing else. I said we were looking for 4% below invoice pricing because I heard others (on this forum) were getting that. He giggled, said "I don't think we can do that" and walked away.
He returned two minutes later with a printout showing the exact MSRP from the build tool, $24,315.
I was disappointed and asked if that was the best they could do and he said "yes."
Then, I asked about the ordering process and lead time. He said he would put my information into the system, place an order, and the truck would arrive in about 4 months. There was no deposit due. He said that I also wasn't obligated to buy the truck.
Then, the final quoted price included all taxes, plus a $799 processing fee. I asked if the fee was negotiable and he said no. While I was disappointed, I can tell you that I am feeling zero pressure to buy anything.
HERE'S MY QUESTION.... Why can't I just order the darn truck using an online portal? If they aren't going to negotiate anything, then why am I paying a processing fee? Why can't I just order the truck and have it delivered to my front door? The dealer provided absolutely no value add at all.